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Customer Service

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Download documentExceptional Customer Service
The provision of a reliable and effective customer care service is the lifeblood of every organisation, yet the issues which need to be addressed are extremely variable. Through assessment and discussion, we define these issues, the way they need to be dealt with, and which skills require development.
 
Download documentProfessional Telephone Techniques
There is an ever-increasing need for companies to conduct most of their business over the telephone. The ability to project a professional and efficient image can add value and increase productivity by reducing call handling times. This workshop is designed to create awareness and to coach the relevant skills required.
 
Download documentSelling Through Service
Whether your customer service staff work face-to-face or over the telephone, this course will provide them with a wide range of skills and techniques that maximise the effectiveness of support personnel by ensuring that they recognise sales potential and take the appropriate action.
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Clifton
Bristol BS8 2HL

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