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COBRA course outlines

How to Accelerate Growth of your Brokerage [COBRA]
A workshop specifically designed for owners, managers and leaders of insurance brokerages. Delegates must attend both day 1 and 2 of this course - please ensure you are available on both dates.
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Management Development Programme [COBRA]
Insurance is an ever-changing and competitive environment; managers require a diverse set of skills, knowledge, attitudes and behaviours in order to effectively and confidently fulfil their roles. Our Management Development programmes are designed to enable managers at all levels not only to cope in a changing environment but to strive for excellence, competitive advantage and best practice.

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Effective Time Management [COBRA]

This programme provides practical guidance on enhancing personal effectiveness and performance through better self-awareness, setting goals and objectives.

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Communication & Assertiveness Skills [COBRA]

We communicate all the time but we rarely think about it. Ineffective communication is a serious personal organisational problem. Through self-analysis, role-plays and skills development delegates are given the means to become more effective communicators. Important areas covered include: body language, hidden agendas, introductions, handling aggression, voice modulation, self-barriers and listenings skills.

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New Business Development for New and Experienced Account Executives [COBRA]

In today's financial climate, sales people have new responsibilities and simply providing an excellent service or technical expertise is no longer enough. This workshop has been designed to enable delegates to develop the necessary skills and techniques required by all people working in sales who are charged with business developement targets

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Account Management & Cross-Selling [COBRA]
This course will teach you the skills you need to add value for your clients, while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance.

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Telesales & Cold Calling [COBRA]

This one day sales programme course has been designed exclusively for Insurance Brokers and those who are involved in generating new business opportunities and appointments within the organisation.

The course focuses on the first stage of the sales cycle and is centred on prospecting, finding new clients and making appointments.
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Proposal & Business Report Writing [COBRA]
This one day course is designed specifically for Account Executives, Managers and those who need to write or contribute to reports and/or business proposals on a regular basis.
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Negotiating & Influencing Clients, Insurers and Colleagues [COBRA]
The ability to positively influence and negotiate effectively is needed by all Brokers. Delegates are introduced to a range of strategies to adopt in any given negotiation situation.
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Exceptional Customer Service (‘Treating Customers Fairly’ initiative) [COBRA]

The provision of reliable and effective client care is the lifeblood of every broker and is even more important now with the FSA ‘Treating Customers Fairly’ initiative, yet the issues which need to be addressed are extremely variable. This course aims to raise awareness of customer service and assist delegates in providing exceptional client care.

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Tel: 0117 959 4135
Fax: 0845 638 5386
Zing Associates
39 Alma Vale Road
Clifton
Bristol BS8 2HL
info@zingassociates.co.uk