Leadership & Management

Change Management
Managing change successfully is an essential management skill in today's fast-paced business world. However, many people feel threatened by changes at work and not all managers plan or implement change programmes with finesse.

Coaching for Improved Performance
This course is designed to help managers fulfill their role as a coach and to more effectively use other training resources available within the organisation.

Conflict Management
The aim of the course is to develop your self awareness, communication and interpersonal skills, and to provide strategies to help resolve conflict when it arises.

Dealing with People in Conflict Situations
This course helps you to understand and identify why and how people behave differently and how you can modify your own behaviour to deal with it.

Inspirational Leadership
Delegates will discover practical and straightforward ways to lead, organise and motivate in order to achieve outstanding performance and results.

Introduction to Mentoring
Mentoring is a sensitive and valuable type of development activity. It involves taking on the role of a trusted and experienced advisor to another individual, and requires a range of skills.

Key Account Management
The need to develop long-term relationships at all levels through communication, together with the ability to understand the client's business and objectives is essential.

Management Development Programme
In an ever-changing and competitive environment, our managers require a diverse set of skills, knowledge, attitudes and behaviours in order to effectively and confidently fulfil their roles. Our Management Development programmes are designed to enable managers at all levels not only to cope in a changing environment but to strive for excellence, competitive advantage and best practice.
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Management Skills for New Managers
Combining the essential skills of time management, people resource management, effective decision making, leadership skills and fundamentals of business planning, the course will provide you with a thorough grounding in the principles of managerial excellence.

Managing People - Essential Skills
Delegates will learn how to channel the energy and motivation of individuals in their teams.

Problem Solving & Decision Making
To give delegates the awareness of their own thinking style together with the range of alternatives so as to allow for more appropriate approaches to be selected.

Recruitment & Selection Interviewing Techniques
This practical two day course will provide individuals with guidance in the skills and techniques essential to conducting successful selection interviews.