Sales

Advanced Selling Skills
This short course reviews the developments in selling techniques and provides delegates with options for personal and business improvement. Significant use is made of video role play work in order to closely examine the interpersonal behaviours needed for fully effective, "state of the art" sales performance.

Business Networking Skills
This interactive course gives you practical advice on the most useful techniques to get the most out of your networking. You will learn how to generate leads, win business and develop your knowledge base.

Closing the Sale
During the session, we will look at the various "buying signals" which can indicate that the prospect is ready to make a decision.

Customer Care over the Telephone
There is an ever-increasing need for companies to conduct most of their business over the telephone. The ability to project a professional and efficient image can add value and increase productivity by reducing call handling times.

Exceptional Customer Service
The provision of a reliable and effective customer care service is the lifeblood of every organisation, yet the issues which need to be addressed are extremely variable. Through assessment and discussion, we define these issues, the way they need to be dealt with, and which skills require development.

Key Account Management
The need to develop long-term relationships at all levels through communication, together with the ability to understand the client's business and objectives is essential.

Negotiating & Influencing Skills
Participants learn of both the psychology and disciplines of negotiating so that they can create acceptable 'win-win' situations. The emphasis of this course is on positive assertive influencing.

New Business Development
In today's financial climate, sales people have new responsibilities and simply providing an excellent service or technical expertise is no longer enough. This workshop has been designed to enable delegates to develop the necessary skills and techniques required by all people working in sales who are charged with business development targets.

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Proposal & Report Writing for Business
Once you learn the skills of professional report and proposal writing covered in this course, you are far more likely to get the results you want. You will instantly increase your chances of winning a major contract or convincing the board to accept your proposals.

Selling Through Service
Whether your customer service staff work face-to-face or over the telephone, this course will provide them with a wide range of skills and techniques that maximise the effectiveness of support personnel by ensuring that they recognise sales potential and take the appropriate action.

Strategic Sales Negotiation
The objective of strategic sales negotiation is to maximise both profitability and the potential for long-term partnering.

Successful Selling Skills
This is the ideal course for those who want to make a flying start to their sales career or for those who wish to refresh their skills.

Telesales & Cold Calling

This one day sales programme course has been designed exclusively for Insurance Brokers and those who are involved in generating new business opportunities and appointments within their organisation.

The course focuses on the first stage of the sales cycle and is centred on prospecting, finding new clients and making appointments.

Who will benefit?

Anyone with responsibility for generating new business leads.
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